Support policy

Contact

Contact security@jcb2consulting.com for support through our existing monitored reporting route.

How support is handled

Tier 0 covers setup, JQL, fields, widths, wrap and truncate, permissions and common errors through documentation.

Tier 1 covers known configuration questions, Jira limitations and browser or layout issues.

Tier 2 covers reproducible bugs, regressions, field renderer gaps and dependency issues.

Tier 3 escalates legal matters, security incidents, Marketplace disputes, major business or platform decisions, and commitments beyond published support terms to John.

We do not promise custom features on support tickets.

Security reports

Security reports receive an incident ID and a severity-based response deadline.

Reporter identity and report text stay in the restricted incident thread.